Submit a Support Ticket

If the knowledge base does not solve it, open a ticket here and pick the right department. Our team usually replies within 5 to 30 minutes during business hours.

Average response: 5 to 30 min · Language: English or Urdu · Sent over a secure connection

Quick answer

Submit a Support Ticket

Submit a support ticket to HostingWalay's 24/7 Pakistani support team. Average first response under 15 minutes for hosting/email/DNS issues. For urgent issues call WhatsApp 923342542543 or live chat. Available in Urdu and English, with engineers based in Karachi, Lahore and Islamabad.

Pakistan: Karachi, Lahore, Islamabad, MultanPKR billingJazzCash and EasyPaisa14 day money back

Step 1

Choose a department

What is your query about? Pick the right team and your ticket goes straight to them, which makes the reply quicker.

General EnquiriesPre-purchase questions, service comparisons, custom requirements, partnership enquiries. Support TeamHosting issues, cPanel access, email setup, SSL, performance, errors, configuration help. Abuse and ComplaintsReport spam, phishing, copyright, fraud, or AUP violations. You can also use the Report Submission page. Billing DepartmentInvoice queries, payment confirmations, refunds, detailed tax invoices, currency conversion, JazzCash / EasyPaisa issues. Client Relations - SalesCustom quotes, bulk orders, enterprise sales, reseller deals, account upgrades, ongoing engagement. Network Operations CenterVPS / dedicated server hardware issues, network connectivity, datacenter incidents, IP allocations, PTA compliance. DevelopmentCustom development queries: WordPress, Laravel, eCommerce, ERP, CRM, POS, mobile apps. Project scoping, change requests, ongoing development support.

Reporting abuse, phishing or copyright? The Report Submission page has the evidence checklist.

Step 2

Ticket details

Tip for your selected department
Give as much detail as you can, so we can fix it faster.

Fields marked * are required

Name *

Email address *

Subject *

Department *

Priority *

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Message * At least 20 characters required.

Attachments (optional) Drag and drop files or click to browse
JPG, PNG, GIF, PDF, DOC, DOCX, ZIP, TXT. Files can also be attached directly in WHMCS.

Cancel

Faster than a ticket

Need an answer right now?

Message our support team on WhatsApp. A real engineer in Pakistan replies in Urdu or English, usually within minutes.

WhatsApp support Open client area

WhatsApp0334-2542543

Emailsupport@hostingwalay.pk

LanguagesUrdu and English

Hours24/7